FAQ and troubleshooting

Which Odoo versions?

Odoo 18.0. Contact us for other versions.

Test Connection fails

Check the API key in your Fatora dashboard (test and live keys are different) and that your server can reach the internet.

A test payment was refused

Test payments are refused once the provider is Enabled. Use Test Mode for trials.

Can I refund part of a payment?

No. Fatora offers full refunds only.

Still stuck?

Write to [email protected] with your Odoo version, the transaction reference and a screenshot.