Support policy

What is included

• A free setup call with every purchase: we connect your first store with you and check the settings. Write to [email protected] to book it.
• Help by email at [email protected] with questions about the app and how to use it.
• Bug fixes for the supported Odoo versions of the app (17.0 - 20.0). Fixes are released as new versions on the Odoo Apps Store; download and upgrade as described in the installation guide.

What is not included

• Custom development or changes for your own workflow (we can quote them separately).
• Problems caused by other apps, themes or plugins, in Odoo or in Shopify.
• Problems of the store itself, the hosting, or the Shopify account and plan.
• Odoo versions the app does not support, and Odoo Online (it does not allow custom apps).

When you write

Include, so we can help on the first reply:

1. Your Odoo version and edition, and where Odoo runs (Odoo.sh or your own server).
2. The app version (Apps, open the app).
3. The Shopify version or plan.
4. What you did, what you expected and what happened, with screenshots.
5. For a sync problem: the Error of the job (Queue > Jobs, open the job) and the store order or product number.

Never send passwords, API keys or tokens by email.