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FAQ and troubleshooting

Connecting​

Test Connection says the token request was refused​

Check Shop Address, Client ID and Client Secret. With App in my Shopify organization, the app must be installed on the store and belong to the same Shopify organization as the store. If the app belongs to your agency or another organization, use Install link (Connect the store).

Orders or customers fail with "This app is not approved to access the Order object"​

The app has no distribution method yet. In the Dev Dashboard, open the app, Distribution, choose Custom distribution for your store. Shopify then gives the app access to protected customer data.

"Access denied" for a field, with a scope name​

The app misses that scope. Add it to a new version of the app, release it and approve the update in the store admin. All scopes are listed on Create the Shopify app.

Start it again from the store in Odoo (Authorize in Shopify), from the address in web.base.url, and check that the redirect URL https://<odoo>/cb/shopify/oauth/callback is allowed in the app.

The app was removed from the store​

Odoo receives the app uninstalled webhook, sets the store to Connection Error and forgets the token. Install the app again, then click Test Connection and Set Up Webhooks.

Orders​

Orders do not arrive within seconds​

Click Set Up Webhooks again. Shopify needs a public https address for Odoo. Orders still arrive with the 15-minute check (Webhooks).

An order waits in the queue with "Products not found in Odoo"​

Import or link the product (same SKU as Internal Reference), then open the job and click Retry (How products are matched).

The order total differs from Shopify​

Open Configuration > Taxes and check that each Shopify tax (title|rate) points to the right Odoo tax, tax excluded, same rate. One cent of rounding is accepted. Duties and tips are not imported in version 1.0 (Taxes).

A cash on delivery order is confirmed but has no invoice​

That is expected: the invoice is created when you mark the order paid in Shopify (Order status). To keep such orders as quotations, turn off Confirm Unpaid Orders.

I removed an item from a Shopify order and Odoo still has it​

Order edits that remove items or lower quantities are not applied in version 1.0. Change the Odoo order by hand (Changes after import).

Can I import POS orders?​

Shopify POS orders are orders like online ones, with their own payment gateway, and are imported with the others. Set up their payment methods separately.

Products, stock and prices​

Stock does not change at one location​

Give the location a warehouse in Stock From Warehouses on the Stock tab, and keep Send Stock on. Locations without warehouses are not touched (Locations).

Stock is sent but Shopify shows 0 for an item​

The variant was not stocked at that location before. Odoo stocks it the first time it sends; if you stocked it out in Shopify since, click Send All Stock.

Prices did not change in Shopify​

Send Prices Automatically is off by default. Turn it on, or click Sync... > Send prices to the store (Send prices).

A Market has no price list​

The market has no catalog with a price list in Shopify. Add it in Shopify, then click Read Locations and Markets Again (Markets).

Product images were not sent​

With Odoo uploads them to Shopify, Odoo must reach Shopify's upload host on the internet. Check the job error; or switch Product Images to Shopify downloads them from Odoo when Odoo is public.

Payouts​

No payouts are imported​

Payouts exist only with Shopify Payments, and the app needs read_shopify_payments_payouts and read_shopify_payments_accounts. Only paid payouts are imported (Payouts).

A payout shows Check​

Its transactions do not add up to the payout amount, or an account is missing. The reason is on the payout; fix it and click Create Journal Entry.

General​

Why is Commerce Bridge in my cart?​

Commerce Bridge is the engine of Novator store connectors: job queue, log, product and customer links and order workflows. The Apps Store adds it to the cart with the connector: $350 for the connector and $49 for the engine, $399 in total. If you already use the Odoo WooCommerce Connector, you have the engine.

Does it work on Odoo Online?​

No. Odoo Online does not allow custom apps. Use Odoo.sh or your own server.

Can I connect several stores?​

Yes, one Odoo store per Shopify shop, in one or several companies, next to WooCommerce stores.

Does a staging copy of my database touch the live shop?​

No. A copy reads from Shopify but never writes to it (Test copies).

Still stuck?​

Write to [email protected] with your Odoo version, the app version (Apps, open the app), the text of the failed job and a screenshot. Every purchase includes a free setup call. See the Support policy.

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