Order status

The WooCommerce status of each order is kept on its Online Store tab (Store Status). Together with the payment method settings it decides what Odoo does.

WooCommerce status	First import	Later change to this status
Pending payment	Skipped; with Import Unpaid (Pending Payment) Orders: quotation	Quotation stays a quotation
Processing	Confirmed, then the payment method workflow	Confirm (if still a quotation), then workflow
On hold (bank transfer, check)	Confirmed, then workflow	Same
Completed	Confirmed, then workflow; the invoice is created even if unpaid	Invoice when not invoiced yet
Cancelled	Skipped	Odoo order cancelled (see Cancellations)
Refunded	Skipped	No status action; the refunds become credit notes (Refunds from WooCommerce)
Failed	Skipped	No action
Draft (checkout-draft), Trash	Never imported

Paid and unpaid

Paid comes from the WooCommerce payment date, not from the status. A Processing cash on delivery order is not paid; Odoo confirms it, and invoices and registers the payment only when WooCommerce gets a payment date (for example when you mark it Completed) and the payment method says so.

Custom statuses

Statuses added by plugins (for example Shipped or Awaiting pickup) are not imported as new orders. When an imported order changes to such a status, Odoo updates the Store Status and applies the other changes of the order, but does not confirm or cancel it because of the status.

Good to know

• Each status change is logged: Order WC-1046: store status processing -> completed.
• When Odoo completes an order after delivery, the Odoo order shows Store Status completed too.